Service Desk Analyst provides first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes, in line with Service Desk objectives.
Roles and responsibilities –
learn about everything you need to know about being an efficient and effective service desk analyst and the key concepts required to deliver effective support
To identify and understand the role and responsibilities of the professional Service Desk Analyst, To identify and understand the role and responsibilities of the Service Desk, To determine the attributes, skills and knowledge of a successful Service Desk Analyst, To develop an understanding of Relationship Management from the Service Desk perspective, To identify and agree the key requirements for delivering customer satisfaction.
Tools and Technologies used in Customer Support
Develop a clear understanding of the support tools and technologies available to Service Desk Analysts, To understand and use the terminology of the support industry, Determine the benefits of the tools and technologies we use, To determine methods for implementing Self-Help and Self Service for end-users.
The Service Desk Analyst is an online course beautiful, designed to be support methodologies and technologies and the tools utilized within the Service Desk. It reviews key issues such as: service level agreements, the benefits and pitfalls and the importance of metrics, the implementation of service management processes and effective problem solving techniques that a Service Desk Analyst can utilize.
What are objectives and learning outcomes of this course?
The course looks at support methodologies and technologies and the tools utilised within the Service Desk. It reviews issues such as Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and effective problem solving techniques that a Service Desk Analyst can utilise. It is based upon the standards and objectives for Service Desk Analyst qualification and ensures that delegates are provided with the knowledge, information and tools to take the SDA exam.
Who should do this course?
Service Desk Analyst is being used by most of the world’s top multinationals. Service Desk Analyst professionals are earning very high salaries when compared with other technologies.With high demand and a number of job opportunities in this field, the following people will get benefited from this course
1st line IT support analysts
Helpdesk/Service Desk analysts
Classes are conducted by Certified Service Desk Analyst Working Professionals with 100 % Quality Assurance.
-Flexible Timings | Certified & Industry Experts Trainers
-Multiple Training Delivery Models | Customize Course
-24/7 Support | Hands-On Experience
-Real-Time Use Cases | Q&A with Trainers
-Small Batches (1to5) | Flexible Payments
-Job Support | Placement Assistance
MindMajix Service Desk Analyst Training: Learn how to deal with issues regarding Service Desk Environment and understand the importance of Managing, Meeting and Maintaining Service Levels, Develop a clear understanding of the support tools and technologies available to Service Desk Analysts…etc.
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Why to attend Mindmajix Online Training ?
Mindmajix is a leading online training institute offering more than 400 IT courses in leading countries across the globe for individuals and corporates as well. We deliver learning solutions to IT companies as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.
Offering the most relevant and timely content delivered by the best instructors, Mindmajix provide extensive online training programs to IT aspirants across the world with their choice of customized private programs, convenient live training scheduling options, flexible delivery formats and continuous learning support to accelerate their success.
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